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user support technician
Posted on August 14, 2024 by Employer details Kinka Family
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Head office. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Manage incidents. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Network+ Certification. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. MAC. Linux. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Word processing software. Presentation software. Mail server software. Database software. Programming languages. Mac OS. Python. JavaScript. MS Office. MS Windows. SQL. SharePoint. Spreadsheet. TCP/IP. Wireless networks. WordPress. Transportation/travel information: Public transportation is available. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Financial benefits: Bonus. Group insurance benefits. Life insurance.- Location294 COLLEGE STREETToronto, ONM5T 1R9
- Workplace information On site
- Salary$31.25HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Overtime, Flexible Hours, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3039609
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Head office
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Network+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Database software
- Programming languages
- Mac OS
- Python
- JavaScript
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
Additional information
Transportation/travel information
- Public transportation is available
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-08
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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