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software technical support analyst
Posted on August 26, 2024 by Employer details 7299362 Canada Inc.
Job details
Education: College/CEGEP. Work setting: Troubleshooting. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Troubleshoot and resolve technical problems. Research and evaluate a variety of software products. Supervision: 1 to 2 people. Computer and technology knowledge: Jira. Internet. Desktop applications. Word processing software. MS Office. MS Windows. SQL. Machine Learning. Area of work experience: Information technology (IT) service delivery. Area of specialization: Technical support. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. Experience: 2 years to less than 3 years. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus.- Location2001 SHEPPARD AVE E suite 801North York, ONM2J 4Z8
- Workplace information Hybrid
- Salary$60,100YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Flexible Hours
- Start date: 2025-01-17
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3050594
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Troubleshooting
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Research and evaluate a variety of software products
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Jira
- Internet
- Desktop applications
- Word processing software
- MS Office
- MS Windows
- SQL
- Machine Learning
Area of work experience
- Information technology (IT) service delivery
Area of specialization
- Technical support
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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