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user support technician
Posted on August 29, 2024 by Employer details Innovate R Technologies Inc.
Job details
Education: College/CEGEP. Work setting: Office building. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Supervision: 5-10 people. Computer and technology knowledge: Linux. JavaOS. Networking software. Networking security. Data analysis software. MS Windows. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Health benefits: Health care plan.- Location594 ORANGE WALK CRESCENTMississauga, ONL5R 0A3
- Workplace information On site
- Salary$31.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- To be determined
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3060304
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Office building
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Linux
- JavaOS
- Networking software
- Networking security
- Data analysis software
- MS Windows
Additional information
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Health care plan
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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