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user support technician
Posted on October 18, 2024 by Employer details TECHNOVATE IT SOLUTIONS INC.
Job details
Education: Secondary (high) school graduation certificate. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Supervision: 1 to 2 people. Computer and technology knowledge: JavaOS. Networking software. Networking security. Internet. Servers. Word processing software. Presentation software. Programming software. Software development. MS Office. MS Windows. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years.- Location400 Applewood CresConcord, ONL4K 0C3
- Workplace information On site
- Salary$28.85HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3123907
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2025-01-07
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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