medical administrative assistant

Responsibilities

Tasks

• Schedule and confirm appointments
• Determine and establish office procedures and routines
• Perform data entry
• Provide customer service
• Type and proofread correspondence, forms and other documents
• Supervise office and volunteer staff
• Supervise other workers
• Recruit and hire workers and carry out related staffing actions
• Plan, develop and implement recruitment strategies
• Oversee the classification and rating of occupations
• Negotiate collective agreements on behalf of employers or workers
• Manage contracts
• Maintain and manage digital database
• Greet people and direct them to contacts or service areas
• Consult with clients after sale to provide ongoing support
• Conduct performance reviews
• Assign, co-ordinate and review projects and programs
• Work with minimal supervision
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Liaise with management, union officials and HR consultants
• Order office supplies and maintain inventory
• Record and prepare minutes of meetings, seminars and conferences
• Work with the marketing department to understand and communicate marketing messages to the field
• Set up and maintain manual and computerized information filing systems
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people

Experience and specialization

Technical terminology

• Medical

Additional information

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Large caseload
• Repetitive tasks
• Large workload
• Tight deadlines
• Ability to work independently

Personal suitability

• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Adaptability
• Time management