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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 22, 2024 by Employer details Upper Village Veterinary Hospital
Job details
Upper Village is a busy and growing practice located in Midtown Toronto. We are seeking a dedicated, experienced veterinary Receptionist to join our team. Our individualized and comprehensive approach separates us from the rest, we take great pride in our patient-veterinarian relationships and always put our client?s wellbeing at the core of our work. We are a modern and clean facility with paperless medical records. One of our top priorities is focused on communication to build and maintain strong relationships with our clients. Our receptionists are a vital part of those relationships ? they are the first point of contact and therefore, a highly valued part of our health and client care team. The successful candidate will be passionate, empathetic and have outstanding interpersonal skills along with a positive, cheerful and friendly demeanor. Candidate must be an enthusiastic team player who is reliable, comfortable and ready to multi-task, navigate phones and computer software (ezyVet) as well as working independently when needed. *As a veterinary receptionist, you will be responsible for:* · Greeting clients and their pets with a friendly and welcoming demeanor · Communicating empathetically, effectively and accurately to maintain excellent customer service · Relaying information from client to veterinarian and/or other clinic partners · Answering phone calls and emails professionally & compassionately to fulfill clients? needs & inquiries (scheduling appointments, placing orders, answering questions) · Maintain front desk & reception area cleanliness · Reception sales & transactions · Assist veterinarians or technicians in animal restraint · Participate in team building that fosters a strong, inclusive & transparent staff team · Must be able to carry 25lb + *We would like to hear from you if you * · Can multitask & prioritize · Organize good time management · Take initiative and be a positive team member · Communicate effectively and professionally · Have a passion for animals and for the veterinary field · Have previous customer service and reception experience · Proficiency in basic computer skills, knowledge of ezyVet a plus! · Possess skills and knowledge in animal restraint If you are interested in applying for this role, please send us an email with your resume AND a cover letter. Only successful applicants will be contacted, interviews will be conducted on a rolling basis. We offer competitive hourly rates as well as other perks including employee pet discounts on both medical care and veterinary products. *Schedule:* · Full time · Monday - Friday · Late Morning/Evening Shift (11:30 am-6:30 pm) · Rotating Saturdays (4-hour shift) · Holidays observed *Benefits* · Health, Dental & Vision Care · Paid sick and vacation time · Employee Discounts Job Type: Full-time Pay: $17.20-$20.00 per hour Expected hours: 30 per week Benefits: * Dental care * Extended health care * Store discount * Vision care Schedule: * Evening shift * Monday to Friday * Weekends as needed Work Location: In person- LocationToronto, ON
- Workplace information On site
- Salary$17.20 to $20.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9497036419
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