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technical support agent
Posted on October 28, 2024 by Employer details SOFTRON TAX
Job details
Education: Bachelor's degree. Work setting: Troubleshooting. Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Troubleshoot and resolve technical problems. Answer clients' inquiries and provide information. Answer telephone and relay telephone calls and messages. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Ability to work independently. Personal suitability: Excellent oral communication. Initiative. Organized. Team player. Honesty. Experience: Will train. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits.- LocationEtobicoke, ON
- Workplace information On site
- Salary$18.00 to $20.00HOUR hourly (To be negotiated) / 30 to 35 hours per week
- Terms of employment Permanent employmentFull time
- Evening, Flexible Hours, Morning
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3133076
Overview
Languages
English
Education
- Bachelor's degree
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Troubleshooting
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Troubleshoot and resolve technical problems
- Answer clients' inquiries and provide information
- Answer telephone and relay telephone calls and messages
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
- Ability to work independently
Personal suitability
- Excellent oral communication
- Initiative
- Organized
- Team player
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-11
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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