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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 28, 2024 by Employer details PhoneBox
Job details
*About Us* NewSIM is PhoneBox?s latest venture, designed to revolutionize travel connectivity with easy, affordable eSIM solutions. With 12 years of telecom expertise behind us, we offer flexible data-only eSIM plans for seamless, reliable connectivity worldwide. Our platform makes it simple for travelers to manage their eSIMs without the hassle of physical SIM cards, ensuring instant mobile data access across multiple countries and regions. *Job Description:* The Customer Representative will serve as the first point of contact for NewSIM customers, providing timely and effective support through chat, email, and phone. They will assist customers with inquiries regarding eSIM activation, plan purchases, and troubleshooting, ensuring a high level of satisfaction. *Key Responsibilities:* * Provide customer support via chat, email, resolving issues related to eSIM activation, purchases, and technical difficulties. * Help customers navigate the NewSIM platform and understand the available plans. * Address customer complaints or escalations with a positive attitude and a focus on resolution. * Document customer interactions and provide feedback to the management team to improve service and platform usability. * Collaborate with the technical team to address and resolve more complex issues. * Assist in developing and maintaining a customer support knowledge base. *Qualifications:* * High school diploma or equivalent; a Bachelor?s degree is a plus. * 1+ year of experience in customer service, preferably in tech or telecom. * Strong communication and problem-solving skills. * Empathy and patience when dealing with customers. * Ability to work in a fast-paced, team-oriented environment. * Basic technical knowledge of mobile devices and eSIM technology (training will be provided). Job Types: Full-time, Permanent Pay: $18.00-$22.00 per hour Additional pay: * Bonus pay * Commission pay Benefits: * Casual dress * Company events * Dental care * Extended health care * Paid time off * Store discount * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends Experience: * Customer service: 1 year (preferred) Work Location: In person- LocationVancouver, BC
- Workplace information On site
- Salary$18.00 to $22.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9504377198
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