Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
-
Remote location
-
Hotel, motel, resort
Responsibilities
Tasks
-
Co-ordinate activities with other work units or departments
-
Establish work schedules and procedures
-
Prepare and submit reports
-
Co-ordinate, assign and review work
-
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
-
Requisition materials and supplies
-
Address customers' complaints or concerns
-
Train or assist in the training of other workers
-
Take, cancel and change room reservations
-
Receive and record bookings for package tours
-
Provide information on hotel facilities and services
-
Provide information regarding features of rooms, service of hotel and points of interest
-
Develop and implement policies and procedures for daily operations
-
Assist clients with check-in procedures for accomodation and/or transportation
Supervision
Experience and specialization
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
-
Fast-paced environment
-
Standing for extended periods
-
Work under pressure
Personal suitability
-
Accurate
-
Client focus
-
Dependability
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Initiative
-
Interpersonal awareness
-
Judgement
-
Organized
-
Team player
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.