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spa receptionist
Title posted on Jobillico - Spa Receptionnist
Posted on October 29, 2024 by Employer details Manoir Hovey
Job details
<p>Manoir Hovey, is a 51 room Relais & Châteaux property located on the shores of Lake Massawippi, is looking for a <strong>Spa Receptionist </strong>to join our team.</p><p>Under the direction of the Spa Director, the Spa Receptionist's main duties will be to :</p><ul><li>Warmly welcome Spa clients, check them in and explain the services available.</li><li>Ensure that the customer experience is up to our standards</li><li>Take reservations over the phone and process reservations from the online reservation system appropriately</li><li>Anticipate each guest's expectations in order to provide personalized service</li><li>Inform the client of our care and products that will fully meet their needs over the phone, in person and by email</li><li>Ensure billing compliance upon departure. Ensure that their stay was up to their expectations</li><li>Answer customer questions, both on the phone and in emails.</li><li>Resolve difficulties with enthusiasm and empathy</li><li>Ensure 5-star service in accordance with Relais & Châteaux standards at all times</li></ul> <br> <p>Requirements</p><ul><li>Excellent presentation and hospitality skills</li><li>Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)</li><li>Fluency in French and English. Fluency in other languages is an asset</li><li>Knowledge of computer tools (Microsoft Office, Google Docs/Drive Gmail, etc.)</li></ul>- LocationNorth Hatley, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #11787433
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