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user support technician
Posted on October 29, 2024 by Employer details CLEARCODE SOLUTIONS INC
Job details
Education: College/CEGEP. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Meet with clients to discuss system requirements, specifications, costs and timelines. Area of work experience: Quality assurance or control. Transportation/travel information: Own transportation. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Screening questions: Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 7 months to less than 1 year. Health benefits: Dental plan. Disability benefits. Vision care benefits.- LocationKingsville, ON
- Workplace information On site
- Salary$34.07HOUR hourly / 40 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3135872
Overview
Languages
English
Education
- College/CEGEP
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Meet with clients to discuss system requirements, specifications, costs and timelines
Experience and specialization
Area of work experience
- Quality assurance or control
Additional information
Transportation/travel information
- Own transportation
- Public transportation is not available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Vision care benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-28
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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