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desktop support analyst
Posted on October 30, 2024 by Employer details Atlas-Apex Roofing Inc.
Job details
Education: College/CEGEP. Computer support specialist. or equivalent experience. Work setting: Construction company. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Analyze user's requirements, and design and develop system architecture and specifications. Research, design, develop and integrate computer and telecommunications hardware. Research, design and develop information and communication system network architecture. Assess, document and optimize the capacity and performance of information and communication system networks. Supervision: No supervision responsibility. Communication protocols: WAN. LAN. Computer and technology knowledge: Desktop applications. Security software. Multimedia software. Mail server software. Communication software. MS Office. MS Windows. Wireless networks. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Life insurance. Registered Education Savings Plan (RESP). Long term benefits: Tax-Free Savings Account (TFSA). Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. Team building opportunities. Travel insurance. Wellness program.- LocationEtobicoke, ON
- Workplace information On site
- Salary$48,000 to $52,000YEAR annually (To be negotiated) / 44 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3137070
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Computer support specialist
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Construction company
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Analyze user's requirements, and design and develop system architecture and specifications
- Research, design, develop and integrate computer and telecommunications hardware
- Research, design and develop information and communication system network architecture
- Assess, document and optimize the capacity and performance of information and communication system networks
Supervision
- No supervision responsibility
Experience and specialization
Communication protocols
- WAN
- LAN
Computer and technology knowledge
- Desktop applications
- Security software
- Multimedia software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Registered Education Savings Plan (RESP)
Long term benefits
- Tax-Free Savings Account (TFSA)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-13
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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