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front desk agent
Posted on October 30, 2024 by Employer details Quality inn Sherbrooke
Job details
Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients? complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Requirements * Work experience as a Hotel Front Desk Agent, Receptionist or similar role * Fluent in French and English * Understanding of how travel planning websites operate, like Booking and TripAdvisor * Customer service attitude * Excellent communication and organizational skills Type d'emploi : Temps plein, Temps partiel Rémunération : 16,00$ à 20,00$ par heure Horaire : * 8 Heures * Du Lundi au Vendredi * Fins de semaine au besoin * Quart de jour * Quart de nuit * Quart de soir Expérience: * customer service: 1 an (Obligatoire) Langue: * French and English (Obligatoire) Lieu du poste : En présentiel- LocationSherbrooke, QC
- Workplace information On site
- Salary$16.00 to $20.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9506970703
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