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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 30, 2024 by Employer details Logistic Specialty Freight
Job details
As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews. A typical day would include: * Contacting customers to schedule/reschedule deliveries. * Communicating information to delivery crews. * Verifying status of deliveries with drivers and keeping customers updated * Responding to customer/vendor queries regarding the status of their orders * Working alongside dispatch to accommodate customer requests * De-escalating situations by providing workable alternatives that satisfy the customer * Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status. * General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet Requirements * At least 18 years of age or older * Strong computer knowledge and skills * Ability to calmly provide conflict resolution and navigate frustrated customer situations * Ability to enter and schedule orders while taking inbound calls. * Ability to work full-time hours. * Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods. Job Types: Full-time, Permanent Job Type: Full-time Pay: $17.00-$19.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * On-site gym * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Every Weekend * Monday to Friday Education: * Secondary School (preferred) Experience: * customer service: 1 year (preferred) Work Location: In person- LocationToronto, ON
- Workplace information On site
- Salary$17.00 to $19.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9506875220
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