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technical support supervisor
Posted on September 08, 2024 by Employer details Caliph Digital Ltd.
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Private company, corporation or industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Linux. HTML editing software. Salesforce. JavaScript. MS Office. PHP. Experience: 1 year to less than 2 years. Other benefits: Free parking available. Parking available.- Location10329 61 Avenue NWEdmonton, ABT6H 1K9
- Workplace information On site
- Salary$29.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 2 vacancies
- Source Job Bank #3072955
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private company, corporation or industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Linux
- HTML editing software
- Salesforce
- JavaScript
- MS Office
- PHP
Benefits
Other benefits
- Free parking available
- Parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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