Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 20, 2024 by Employer details Carstar Unique
Job details
*Join Our Team as a Customer Service Representative at CARSTAR Unique!* Are you passionate about delivering exceptional customer service and helping drive sales? Do you thrive in a fast-paced environment where you can make an impact every day? If so, we want you to join our team at CARSTAR Unique as a *Customer Service Representative* (CSR)! As a CSR, you'll play a pivotal role in building strong customer relationships, supporting the sales process, and ensuring a welcoming environment. If you're looking for a rewarding career where you can grow, make a difference, and be part of a supportive, dynamic team, this is the opportunity for you! *Key Responsibilities:* * *Customer Engagement:* Be the first point of contact for all walk-in customers and phone inquiries, greeting them with professionalism and a smile. Create an atmosphere of trust and welcome, ensuring every interaction is positive. * *Sales & Scheduling:* Proactively engage with customers to drive sales and schedule estimates, striving for a closing ratio of 75%. Coordinate appointments for appraisals and deliveries to keep the workflow smooth and efficient. * *Repair Process Education:* Guide customers through CARSTAR's repair process, explaining insurance claims, payment methods, and repair techniques. Ensure customers are well-informed about expected delivery dates and next steps. * *Customer Satisfaction:* Educate customers about CARSTAR?s Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) surveys, demonstrating our commitment to service excellence. * *Appointment & Scheduler Management:* Collaborate with the Office Manager to maintain an organized schedule, ensuring appointments are optimized to support workflow and efficiency. * *Payment Processing:* Manage payment collections for completed repairs and assist with accounts receivable tasks as needed, ensuring accuracy in financial transactions. * *Documentation Management:* Maintain meticulous records and ensure all paperwork is properly filed in our CARSTAR management system for seamless operations. * *Warranty Communication:* Educate customers about CARSTAR?s warranty options, including our 5-Year and Limited Lifetime warranties, giving them peace of mind about their repairs. * *Follow-Up Engagement:* Keep the conversation going by following up on unsold estimate quotes within 48 hours, maximizing customer engagement and increasing sales opportunities. * *Office Maintenance & Team Collaboration:* Ensure the front office and reception areas are clean and inviting, and actively participate in daily team meetings to align on goals and objectives. *Qualifications:* * *Customer Service Expertise:* At least two years of customer service experience, preferably in retail, to ensure outstanding customer interactions. * *Educational Background:* A high school diploma or GED is required. A college degree is a plus, reflecting your commitment to growth and development. * *Strong Communication Skills:* Excellent communication, customer service, and negotiation skills are essential to connect with customers and close sales effectively. * *Sales Experience:* Previous experience in sales (especially in call centers or retail) is a bonus, helping you drive revenue and deliver results. * *Organizational Skills:* You must be detail-oriented with the ability to manage multiple tasks efficiently, ensuring accuracy in all areas of responsibility. * *Tech-Savvy:* Comfortable using Microsoft Office Suite and point-of-sale (POS) systems to handle transactions and manage records. * *Physical Ability:* Capable of bending, kneeling, squatting, lifting up to 50 lbs, and standing/walking for extended periods. * *Professionalism:* Maintain a professional appearance and demeanor, ensuring reliability and punctuality in all aspects of the job. * *Driver's License:* A valid driver?s license and insurable driving record are required for any necessary travel or deliveries. * *Work Environment Awareness:* The role may involve exp- LocationEstevan, SK
- Workplace information On site
- Salary$18.00 to $22.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9535061333
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: