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account manager - sales
Title posted on ZipRecruiter - Account Manager (Bilingual)
Posted on November 28, 2024 by Employer details Trident Global Assistance Inc.
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Account Manager, Client Services</strong> <em>(Full-Time, Bilingual French/English)</em></p><p><strong>Join the Trident Global Assistance Team</strong><br />At Trident Global Assistance, we are committed to helping travelers navigate medical and travel emergencies worldwide. As a Canadian third-party administrator, we prioritize <em>Accountability, Compassion,</em> and <em>Efficiency</em> in everything we do.</p><p><strong>Why Join Us?</strong></p><ul><li>Competitive compensation</li><li>Comprehensive benefits package</li><li>Paid cell phone and onsite parking</li><li>Hybrid work model (remote with occasional attendance at our GTA office)</li><li>Company-provided laptop and equipment</li><li>Fast-paced and dynamic environment with opportunities for growth</li><li>Recognition for your achievements</li></ul><p>If you're a highly motivated professional with exceptional communication skills, this is your chance to manage a portfolio of key accounts, collaborating with stakeholders at all levels-from IT and Claims to Finance and the C-Suite. Your success will come from understanding clients' needs and delivering tailored solutions.</p><p><strong>What You'll Do</strong></p><p>Reporting to the Vice President, you will ensure seamless delivery of our services to clients in a bilingual, complex, and distributed service environment. Your responsibilities will include:</p><ul><li><strong>Strategic Client Management</strong>: Build and maintain service strategies to drive customer satisfaction.</li><li><strong>Operational Oversight</strong>: Monitor service delivery to exceed SLAs, identifying opportunities for process improvement.</li><li><strong>Data Accuracy & Reporting</strong>: Oversee the preparation of client reports, ensuring quality, accuracy, and timeliness.</li><li><strong>Relationship Building</strong>: Foster collaborative relationships with clients and internal teams.</li><li><strong>Issue Resolution</strong>: Handle client concerns professionally, escalating issues as necessary.</li><li><strong>Thought Leadership</strong>: Serve as a subject matter expert for Trident's offerings, supporting business development and delivering client presentations.</li><li><strong>Travel Opportunities</strong>: Represent Trident at client offices, conferences, and trade shows (domestic and international).</li></ul><p>Other duties as assigned, aligned with corporate goals and policies.</p><p><strong>Are You the Right Fit?</strong></p><p>We're looking for an ambitious and results-driven professional who:</p><ul><li>Shares our high-growth vision and thrives in a fast-paced, evolving environment.</li><li>Demonstrates exceptional leadership, creative problem-solving, and strong interpersonal skills.</li><li>Is adept at representing the organization in client-facing roles and cross-departmental collaborations.</li></ul><p><strong>Qualifications</strong></p><ul><li>5+ years of experience in a client-facing role</li><li>University degree or equivalent combination of education and experience</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)</li><li>Familiarity with tools for KPI and SLA measurement</li><li>Demonstrated conflict resolution skills</li><li>Proven time management, organizational, and multitasking abilities</li><li>Clear and effective communication skills (written and verbal)</li><li>Fluency in French and English (bilingualism is mandatory)</li><li>Ability to adapt to a high-pressure, dynamic environment</li></ul><p><strong>If you're ready to take on a pivotal role in a growing company, apply now and join Trident Global Assistance in making a difference for travelers worldwide!</strong></p><p> </p></div>Company Description<div>Be part of a dynamic team and make an impact in a fast-growing travel insurance company.</div></div><h3>Company Description</h3><div>Be part of a dynamic team and make an impact in a fast-growing travel insurance company.</div>- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #3ccf923a
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