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sales and distribution manager
Title posted on Jobboom - Service Manager
Posted on November 29, 2024 by Employer details Brandt Tractor Ltd.
Job details
Sales, Customer Service - - Brandt is currently seeking a Service Manager for our St. Georges Construction & Forestry location. The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics. Duties and Responsibilities- Managing service workflow- Enforcing standards, policies, and reporting practices are followed to established standards- Development and management of the Service Department budget to meet financial and operational goals- Inspect/operate customer equipment as part of resolving concerns/diagnostics- Monitor service revenue and expenses monthly- Ensure work is performed according to established safety and industry standards- Reviewing employee performance against goals on an ongoing basisRequired Skills- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels- Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others- Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment- Must be proficient in using work-related desktop applications and web-based productivity applications- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently- A recent driver's abstract will be requiredRequired Experience- Demonstrates a strong commitment to occupational health and safety- 5-7 years? progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years? management/supervisory experience in the heavy duty equipment industry- Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership- Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals- Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers- LocationSaint-Georges, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobboom #3328483
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