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user support technician
Title posted on CareerBeacon - Computer Support Specialist
Posted on December 03, 2024 by Employer details NL Health Services
Job details
Zone: Labrador Grenfell Zone Location: Labrador Health Centre Computer Support Specialist Labrador Grenfell Zone - DIGITAL HEALTH- NET OPERATIONS Temporary Full-time (March 31, 2026) 55962RP1 Hours 75 hours bi-weekly. Monday to Friday (8 hours; Days, On-Call) Salary CGHS29 (CAD27.07 - CAD30.07 per hour) Plus applicable Labrador Allowance Competition Number VAC0003331 Posted Date 2024-11-01 Closing Date Open until filled. Demands, duties, qualifications About the Role: Newfoundland and Labrador Health Services- Labrador-Grenfell Zone is seeking an energetic and experienced IT professional to join its team. This position, reporting to Team Lead of Information Management and Technology (Front Line Support) will assist with the IM&T Service Desk, which is the central point of contact between Labrador-Grenfell Zone end users and Labrador-Grenfell Zone Technical Support staff on a day-to-day basis, leveraging teamwork, technology, expert knowledge, professionalism and the commitment to excellence. Qualifications:Graduation from a recognized (approved) College with a two-year or three -year program in Information Technology/Computer Support is requiredSuccessful completion of the Comp TIA's A+ Certification OR MCSE Certification is requiredA minimum, two out of the last four years' experience in Information Technology is requiredCurrent working knowledge of TCP/IP Networking is requiredThe successful applicant must possess strong interpersonal, analytical, communication, and organization skills and be able to work independently in a client focused environmentExperience with security protocols, secure communications, and network-based service deployment and management is an assetExperience in the planning, development, and support of information technology in a health care environment is an assetA satisfactory record of work experience is requiredThe successful applicant will be required to submit a satisfactory certificate of conduct.Duties: (Included but not limited to)Exercise substantial judgment and autonomy to address and prioritize incoming requests each day received through direct calls, voice mail, email submissions, Self-Serve Portal, FAX and walk-upsIdentify and analyze computer support, hardware and applications software problems, and recommend/implement solutionsProvide computer consultation, advice, and other computer support services to staff using personal computers to access various productivity and Health Information SystemsAssess various end user requests and determine hardware/software requirements for desktop users in a complex health care environmentProvide desktop and network support to multiple departments (managers and staff) across multiple geographically dispersed sitesConsult with end users and vendors to evaluate systematic issues with computer hardware/software and provide appropriate solutions to meet end user requirements, via the use of remote support software. Install and test vendor supplied software programs and modify default configurations of same to meet end user and organizational requirementsAs required, educate and orientate end users on the proper use of hardware and software applications and inform them on a reasonable expectation of these resourcesMaintain a wide range of desktop operating systems and various applicationsInstall network and local printers on desktop computers with the use of remote support softwareRegional travel requiredRegional on-call is requiredOther related duties as required.- LocationHappy Valley-Goose Bay, NL
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2122013
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