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field sales manager

Posted on November 21, 2024 by Employer details Quench Canada

Job details

*About the Role* Quench Canada is seeking a key contributor to join our team as a full time *Field Service Manager, *reporting to the Director of Field Service & Supply Chain. The Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region. *Key Responsibilities* * Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs. * Provide continued technical training for all Field Service Technicians under their purview. * Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system. * Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system. * Analyze service data to identify trends and areas of improvement * Ensure all field service operations are conducted in accordance with health and safety policies & regulations. * Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding * Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives * Accountable for the achievement of KPIs and productivity goals set for their team * Support the Director of FS & SC on various FS & SC initiatives *Qualifications* * Bachelor?s degree in business management, or equivalent experience in operations, logistics, warehouse management. * 2-4 years of progressive experience overseeing a field operations team required * Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction. * Strong leadership and team management skills required * Valid driver?s license in good standing * Forklift Certified preferred * Experience with Microsoft Office Suite with intermediate to advance knowledge in excel *Additional Information* * Applicants must be legally authorized to work permanently in the country of posting * Final candidate must successfully complete a criminal background check Job Type: Full-time Pay: $48,541.52-$75,000.00 per year Benefits: * Dental care * Extended health care * On-site parking * Paid time off * RRSP match Schedule: * Monday to Friday Education: * Bachelor's Degree (preferred) Experience: * Operations management: 3 years (required) Licence/Certification: * Forklift Licence (required) Work Location: In person