Discover jobs
Job Search
help desk technician
Posted on December 04, 2024 by Employer details Bralin Technology Soltuions
Job details
The Help Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Help Desk Technician will be a first point of contact for client service requests. * IT Support relating to technical issues involving Microsoft?s core business applications and operating systems * Support of disaster recovery solutions * Support services for Microsoft related technologies: Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc. * Support services for virtualization technologies: VMware, Citrix, and Microsoft * Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security * Remote access solution support: VPN, Terminal Services, and Citrix * Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets * Document maintenance for all computer systems and network infrastructure * Communication with clients as required: helping end-users with issue resolution, keeping them informed of incident progress, notifying them of impending changes or agreed outages * Support Project Technicians and Network Administrators as required * 1 to 2 years of experience * Professional IT Certifications: Level 1 Required * CompTIA A+ * Datto Technical Specialist I * Professional IT Certifications: Level 1 Desired * CompTIA Network+ * CompTIA Server+ * CompTIA Security+ * Watchguard Fireware Essentials & Technical Competencies * Datto Technical Specialist II * HPE Foundational ? Product Certified * HPE Aruba Associate * A combination of education and experience will be considered Benefits: * Extended health care * Vision care * Disability insurance * Dental care * Life insurance * Company pension Job Types: Full-time, Permanent Pay: $50,000.00-$60,000.00 per year Additional pay: * Bonus pay * Overtime pay Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance Ability to commute/relocate: * Lloydminster, AB T9V 1V8: reliably commute or plan to relocate before starting work (required) Location: * Lloydminster, AB T9V 1V8 (preferred) Willingness to travel: * 50% (preferred) Work Location: In person Application deadline: 2024-12-13- LocationLloydminster, AB
- Workplace information On site
- Salary$50,000 to $60,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9552776341
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: