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technical support analyst - systems
Posted on December 05, 2024 by Employer details Common Collections
Job details
Education: Bachelor's degree. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Linux. Unix. Networking hardware. Networking security. Desktop applications. Security software. MS Active Directory. MS Office. MS Windows. SQL. TCP/IP. Wireless networks. Security and safety: Criminal record check. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is your current level of study?. Experience: 1 year to less than 2 years.- Location5900 Finch Ave E suite 200AScarborough, ONM1B 5P8
- Workplace information On site
- Salary$37.50HOUR hourly / 32 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3169370
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Unix
- Networking hardware
- Networking security
- Desktop applications
- Security software
- MS Active Directory
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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