automotive service manager

Posted on December 12, 2024 by Employer details Ray and Sons Automotive

Job details

*Overview* The Automotive Service Manager plays a crucial role in overseeing the operations of the service department at Ray and Sons Automotive. This position is responsible for ensuring high-quality service delivery, managing a team of technicians, and maintaining customer satisfaction. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills to drive the success of Ray and Sons Automotive. *Responsibilities* * Lead and manage the daily operations of the service department, ensuring efficient workflow and productivity. * Provide exceptional customer service by addressing client inquiries, concerns, and service needs promptly. * Oversee the scheduling of service appointments and ensure timely completion of repairs and maintenance. * Train, mentor, and supervise automotive technicians to enhance their skills and performance. * Monitor inventory levels of parts and supplies, placing orders as necessary to maintain stock. * Handle cash transactions accurately and oversee billing processes for services rendered. * Implement upselling techniques to promote additional services or products that benefit customers. * Maintain a clean and organized work environment that adheres to safety standards. *Skills* * Strong background in automotive repair with hands-on experience as a mechanic or technician. * Excellent customer service skills with a focus on building relationships with clients. * Proficient in cash handling procedures and financial transactions related to service operations. * Ability to effectively upsell services while maintaining customer trust and satisfaction. * Solid mechanical knowledge to understand vehicle systems and diagnose issues effectively. * Sales acumen to drive revenue growth within the service department. * Previous experience in a similar role is preferred but not mandatory. This position requires a proactive leader who is passionate about automotive service excellence and committed to delivering outstanding results. If you are ready to take on this rewarding challenge, we encourage you to apply. Job Types: Full-time, Permanent Expected hours: 44 per week Benefits: * Dental care * Extended health care * Life insurance Schedule: * Day shift * Monday to Friday * No weekends Experience: * Customer service: 1 year (preferred) * Service Advisor: 2 years (required) Work Location: In person