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user support technician
Posted on December 12, 2024 by Employer details Global Studios Inc
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. or equivalent experience. Work setting: Relocation costs covered by employer. Private company, corporation or industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Android. iOS. MAC. JavaOS. Device drivers. Internet. Servers. Area of specialization: Project management. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Experience: 1 to less than 7 months. Health benefits: Disability benefits. Financial benefits: Bonus. Group insurance benefits. Other benefits: Free parking available. On-site amenities. Support for persons with disabilities: Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers on-the-job training tailored to youth. Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .- LocationSherwood Park, AB
- Workplace information On site
- Salary$29.50HOUR hourly / 40 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Day, Shift, Overtime, On Call, Flexible Hours, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3179730
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Private company, corporation or industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- JavaOS
- Device drivers
- Internet
- Servers
Area of specialization
- Project management
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Benefits
Health benefits
- Disability benefits
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- On-site amenities
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Offers on-the-job training tailored to youth
Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-11
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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