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hotel front desk manager

Posted on December 13, 2024 by Employer details Holiday Inn Express & Suites Aurora

Job details

*Job Overview* We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee the daily operations of our front desk team. This role is crucial in ensuring exceptional guest experiences and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage multiple tasks efficiently in a fast-paced environment. Strong focus on revenue management as well. *Responsibilities* * Supervise and coordinate front desk operations, including check-in/check-out processes. * Train, mentor, and evaluate front desk staff to ensure outstanding guest services. * Handle guest inquiries, complaints, and special requests with professionalism and care. * Maintain accurate records of room availability, reservations, and billing information. * Ensure compliance with hotel policies and procedures while promoting a positive guest experience. * Manage phone systems effectively to assist guests promptly and courteously. * Collaborate with other departments to enhance service delivery and resolve issues. * Monitor front desk activities to ensure smooth operations during peak times. *Skills* * Strong background in hospitality management or related fields. * Exceptional customer service skills with a focus on guest satisfaction. * Proficiency in phone etiquette and effective communication techniques. * Experience with hotel management software and front desk operations. * Multilingual or bilingual abilities are highly desirable for effective guest interaction. * Ability to handle stressful situations calmly and professionally. * Strong organizational skills with attention to detail in managing reservations and guest requests. * Previous experience in a hotel environment is preferred. Join our team as we strive to provide an unforgettable experience for our guests! Job Types: Full-time, Permanent Pay: $25.00-$30.00 per hour Additional pay: * Tips Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * On call * Overtime * Weekends as needed Ability to commute/relocate: * Aurora, ON: reliably commute or be willing to relocate with an employer-provided relocation package (required) Experience: * Customer service: 1 year (required) Work Location: In person