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technical support representative

Posted on December 16, 2024 by Employer details Aquire FMS

Job details

*AQUIRE FMS ? Tech Support Coordinator* Tech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country. *Responsibilities & Duties include, but are not limited to:* · Utilizing Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and Refrigeration systems and their performance levels. · Review alarm database for HVAC and Refrigeration equipment and dispatch service requests based on findings and equipment assessment as required. · Provide remote troubleshooting assistance for field technicians as required. · Collect and compile operational data to assist in the preparation of reports and documentation for our Communication and Management Teams. *Qualifications & Skills:* · Remote HVAC automation system technical support experience (*_this would be considered an asset_*). · Remote system monitoring and troubleshooting experience. · Thorough understanding of control theories and concepts. · Strong communication skills (*_verbal and written_*). · Must have strong interpersonal, communicational, and organizational skills. · High level of attention to detail with the ability to work in a fast-paced environment making educated decisions based on data review. · Ability to identify and resolve issues in a timely manner. · Ability to maintain confidentiality regarding customer and company designs and technologies. · Strong sense of organization, discipline, and task prioritization. *Education and Experience Requirements:* · High school diploma or equivalent. · Remote Technical experience or related field experience. · Advanced knowledge of Microsoft Office. *Job Type:* Full-time, Permanent *Salary: * TBD *Schedule:* · 12hour shift Job Type: Full-time Benefits: * Dental care * Extended health care * Paid time off * RRSP match * Vision care Schedule: * 12 hour shift * Day shift Ability to commute/relocate: * Calgary, AB T2Z 3V6: reliably commute or plan to relocate before starting work (required) Work Location: In person