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room attendant

Posted on December 16, 2024 by Employer details Holiday Inn Express

Job details

We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: ? Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way ? Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way ? Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to Areas of Accountability: Exceed guest expectations by ensuring we provide superior service and teamwork: ? Ensure all hotel services are delivered efficiently and in a timely manner. ? Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service. ? Ensure rooms security by maintaining effective key control and confidentiality. ? Motivate self and co-workers by displaying excellence in customer service. Maintain clean and safe working conditions within department and hotel: ? Notify management of any problems or discrepancies. ? Take corrective action, where required, to improve safety of work areas. ? Follow IHG 5 Ways of Clean procedures Perform tasks specific to Guest Services team: ? Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day ? Monitor and maintain daily stock levels of linens and supplies ? Report lost and found items as per policy ? Maintain guest safety and security by following set procedures ? Record and report any repairs as per hotel procedure ? Dispose of waste according to hotel recycling procedures ? Any other work assigned by the Director of Housekeeping or Supervisory team General: ? Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values ? Resolve any areas of concern relating to the safety and security of guests or staff. ? Maintain high level of integrity by respecting the privacy of guests and associates. ? Ensure management is informed of all unusual activity and matters of significance. ? Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position ? Good verbal and written communication skills ? Detail-oriented and well organized ? Able to work independently ? Must be able to bend, extend arm reach over head, kneel and stand for long periods of time ? Must be able to lift 20 lbs ? Must be able to push, pull and maneuver a fully stocked cart ? Available for work weekdays, weekends and holidays ? Previous cleaning or hotel-related experience an asset Company Benefits: ? Excellent travel benefits with IHG hotels worldwide ? Group insurance plan ? Free Staff Parking ? Discounted staff meals ? MetroX Bus stops just outside hotel entrance Job Types: Full-time, Permanent Pay: From $15.50 per hour Additional pay: * Overtime pay Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Vision care Schedule: * 8 hour shift * Day shift * Every Weekend * Holidays * Morning shift * On call * Weekends as needed Work Location: In person