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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on December 16, 2024 by Employer details Royal Appliance Warehouse Ltd.
Job details
*Job Overview* As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure a positive customer experience. *Duties* - Respond to customer inquiries via phone, email, and in-person - Provide information about products and services - Process orders, returns, and exchanges - Maintain customer records by updating account information - Handle and resolve customer complaints - Collaborate with other departments to ensure customer satisfaction *Skills* - Excellent customer service skills - Proficiency in English; fluency in Spanish is a plus - Strong data entry and phone etiquette skills - Ability to communicate effectively both verbally and in writing - Analytical skills to identify and solve customer problems - Multilingual abilities are advantageous - Sales experience is beneficial for upselling opportunities Job Type: Full-time Pay: $18.00-$25.47 per hour Benefits: * Casual dress * On-site parking * Store discount Flexible language requirement: * French not required Schedule: * Monday to Friday * Morning shift Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person- LocationBrampton, ON
- Workplace information On site
- Salary$18.00 to $25.47HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9568017962
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