Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 18, 2024 by Employer details JPS Home Heating & Air Conditioning Ltd.

Job details

_Company Info_ JPS Furnace & Air Conditioning is a learning organization whose focus is the ongoing training and a safe place for employees to bring their authentic self to serve our customers. We have a large customer base and we pride ourselves on the culture that has been created here. We are confident that your employment experience here will be next to none. Your hard work and dedication will never go unnoticed! _Job Summary_ The successful candidate for this entry level position will be trained to handle the overflowing calls of a busy HVAC company! This full time position has seasonal peak times, so flexibility during those times is a must! If you have a positive attitude, love interacting with customers and are looking for a welcoming environment for your workplace - we would love to hear from you! Responsibilities and Duties This position will include, but not be limited to the following: * Assist in organizing the paperwork for the job (creating the job packet, electronic contracts, etc.) * Respond to email correspondence * Communicate with field team members ( Home Comfort Reps) * Enter data completely and properly and file paperwork * Support fellow staff members * Maintain files in database * Building customer relationships while assisting customers professionally and accurately. * Complete various tasks such and submitting warranties, pulling permits, scheduling customers * Answer incoming calls from customers related to service, billing, and other departments * Make outbound calls to schedule, confirm, and survey upcoming or completed appointments. * Manage customer concerns and work to resolve them efficiently and effectively * Help all representatives understand our brand, policies and procedures * Help with projects and focus groups as needed * Other duties as assigned Qualifications and Skills * Advanced customer service skills. * Ability to multitask * Organized * Geographical knowledge of service area or map reading skills * Knowledge of industry * Computer skills including: * Microsoft Word, Excel, and Outlook experience * Communication skills * Pleasant telephone voice/manner. * Operate simple office equipment sufficiently to perform the job. * Develop knowledge of product lines, prices, various marketing promotional services Why Choose JPS? * Positive and Inspiring Culture - Our employees are our biggest asset. We like to ensure you are well cared for and heard! Our open door policy creates a dynamic where you can feel comfortable and supported in all that you do! * Career Growth - Your self growth is important to us. If you are succeeding and advancing in your career, that means we are doing something right! We will be here to encourage you every step of the way! * Employee Benefits - Not only do we offer extended health and dental, our benefits also include a healthcare spending account. * Strong and Positive Leadership - We hold ourselves to a high standard here at JPS. In order to get the best out of each of our employees, it is important to have the top top quality leaders in place! Job Types: Full-time, Permanent Pay: $18.00-$21.00 per hour Expected hours: No less than 40 per week Additional pay: * Commission pay * Overtime pay Benefits: * Casual dress * Company events * Dental care * Extended health care * Life insurance * On-site parking Schedule: * Day shift * Monday to Friday * On call Experience: * Customer service: 3 years (required) Work Location: In person