director general - health, education, social and community services and membership organizations
Title posted on CivicJobs.ca - Director SVC System Planning & Integrity
Posted on June 22, 2026 by Employer details City of Toronto
Job details
City of TorontoDirector SVC System Planning & IntegrityJob ID: 64095Job Category: Community & Social ServicesDivision & Section: Toronto Shelter & Support Services, Service Planning & IntegrityWork Location: Metro Hall, Toronto, OntarioJob Type & Duration: Full-time, Permanent VacancySalary Range: $165,310-$222,843, Wage Grade 10Hiring Zone: $169,584 to $183,865 Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 22-JUNE-2026- 13-JULY-2026Toronto Shelter and Support Services (TSSS) is seeking a strategic and results-oriented leader to join its senior management team as Director, Service System Planning & Integrity. This is a unique opportunity to lead transformative initiatives that improve outcomes for individuals experiencing homelessness in Toronto. Scope:The Director, Service System Planning & Integrity is responsible for leading the strategic policy development, service planning, quality assurance, business intelligence and program development for the Toronto Shelter and Support Services Division. As a member of the senior management team, the successful candidate will serve a critical role in collaborating with city staff, community partners and external stakeholders, authoring strategic planning documents, and developing reports and recommendations for City Council/Committees. TSSS is committed to reconciliation with Indigenous communities, addressing anti-Black racism, and advancing equity, diversity, and inclusion in both our workplace and service delivery. Major Responsibilities:Strategic Leadership and System Transformation Develops, designs and implements functional policies and programs that make major changes in overall business performance based on long-term needs. Lead the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, and by providing staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness. Leads the development, design and implementation of strategic policies and programs that drive major changes in Divisional performance and align with long-term service goals. Champions continuous improvement of Divisional performance through analysis and development of sound management and procedures; provides staff with the direction, tools and guidance needed to enhance efficiency and service effectiveness. Ensures program compliance with corporate policies, provincial and federal legislation and requirements. Negotiates and administers a variety of new contracts for programs with senior levels of government, providers etc. Enhances homeless service system responsiveness by identifying service gaps and leading practices to inform program and policy development, while strengthening sector capacity through community partnerships and supports. Develops, recommends and administers the annual budget for the section, and ensures that the section's expenditures are controlled and maintained within approved budget limitations. Leadership, People Management, accountability, and Organizational Excellence Build, lead and motivate a diverse workforce by including and welcoming diverse perspectives and optimizing creativity while ensuring effective teamwork ensuring high standards of work quality and organizational performance, and encouraging continuous learning and innovation. Actively participate in complex organizational and change management initiatives. Provide and encourage opportunities for intellectual growth, creative teamwork and professional accountability. Directs the development and implementation of communications, public relations, information and community outreach strategies regarding homelessness initiatives and programs, including engaging senior leaders and elected officials. Customer focus and collaborative partnerships- Location Toronto, ON
- Work location On site
- Salary$165,310YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #114240
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