Job description Collection Clerk near Prince George (BC)
Find out what work is like for a collection clerk in Canada. This work description is applicable to all Collectors (NOC 14202).
Collection clerks
Description
Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.
Work week duration
Collection clerks usually work between 35 to 40 hours per week.Job duties
Here are some of the main activities and tasks that Collection clerks have to perform, and some of the physical demands they involve:
- Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- Resolve collection issues by making payment arrangements by telephone or visit to debtor
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
- Answer correspondence, prepare reports and maintain records and files related to collection work
- May work with on-line accounts and systems.
Physical demands Help - Physical Demands
- Sitting
- Making repetitive motions
Workplaces and employers
Here are the typical workplaces where Collection clerks are employed and some of their main characteristics:
- Banks
- Utility companies
- Credit unions
- Financial and licensing departments within governments
- Collection agencies
- Loan companies
- Department stores
Work environment Help - Physical Work Environment
- Indoors, environmentally controlled
Physical proximity from others Help - Physical proximity from others
- Somewhat close (e.g. share office)
Related job titles
Here are some other related job titles that are found in the same occupational category (NOC 14202), and a list of similar occupations:
- bill collector
- collection clerk
- collection officer (except taxation)
- collections investigation officer
- collector
- credit and collection clerk
- locator - collection
- skip tracer - collection
Sources Occupational and Skills Information System & National Occupational Classification
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