Job description Guest Service Supervisor in the Hamilton–Niagara Peninsula Region

Find out what work is like for a guest service supervisor in Canada. This work description is applicable to all Accommodation, travel, tourism and related services supervisors (NOC 62022).

Accommodation, travel, tourism and related services supervisors

Description

Accommodation, travel, tourism and related services supervisors supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers. They are employed by service establishments throughout the public and private sectors.

Work week duration

Accommodation, travel, tourism and related services supervisors usually work between 35 to 40 hours per week.
Between 35 to 40 hours

Job duties

Here are some of the main activities and tasks that Accommodation, travel, tourism and related services supervisors have to perform, and some of the physical demands they involve:

  • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Hire and train staff in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Physical demands Help - Physical Demands

  • Standing
  • Walking and running

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Accommodation, travel, tourism and related services supervisors are employed and some of their main characteristics:

  • Service establishments throughout the public and private sectors

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled
  • Sound and noise

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 62022), and a list of similar occupations:

  • casino dealer supervisor
  • hotel clerk supervisor
  • reservations supervisor
  • tour guide supervisor
  • travel clerk supervisor

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Accommodation, travel, tourism and related services supervisors in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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