Job description Customer Service (cx) Executive Director in the Montérégie Region

Find out what work is like for a customer service (cx) executive director in Canada. This work description is applicable to all Senior managers - trade, broadcasting and other services, n.e.c. (NOC 00014).

Senior managers - trade, broadcasting and other services

Description

Senior managers in trade, broadcasting and other customer services plan, organize, direct, control and evaluate, through middle managers, trade, broadcasting and other service industry companies. They formulate policies which establish the direction to be taken by these companies, either alone or in conjunction with a board of directors. They work in establishments in broadcasting and related media services, wholesale trade, retail trade, accommodation and food service, and other services or they may own and operate their own business.

Work week duration

Senior managers - trade, broadcasting and other services usually work more than 40 hours per week.
More than 40 hours

Job duties

Here are some of the main activities and tasks that Senior managers - trade, broadcasting and other services have to perform, and some of the physical demands they involve:

  • Establish objectives for the company and formulate or approve policies and programs
  • Authorize and organize the establishment of major departments and associated senior staff positions
  • Allocate material, human and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall personnel planning
  • Select middle managers, directors or other executive staff
  • Coordinate the work of regions, divisions or departments
  • Represent the company, or delegate representatives to act on behalf of the company, in negotiations or other official functions.

Physical demands Help - Physical Demands

  • Sitting
  • Walking and running

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Senior managers - trade, broadcasting and other services are employed and some of their main characteristics:

  • Retail trade
  • Establishments in broadcasting and related media services
  • Wholesale trade
  • Accommodation and food services
  • Self-employed
  • Other services companies

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 00014), and a list of similar occupations:

  • cleaning service general manager
  • department store president
  • engineering vice-president - television broadcasting services
  • finance vice-president - food wholesaling
  • hotel chain regional vice-president
  • marketing vice-president - grocery store chain
  • operations vice-president - radio broadcasting services
  • professional sports club chief financial officer (CFO)
  • restaurant chain corporate controller
  • travel agency chief executive officer (CEO)

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Senior managers - trade, broadcasting and other services in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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