Job prospects Customer Service Representative - Call Centre in the Cariboo Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Cariboo Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the Cariboo region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Cariboo region:

• Approximately 790 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 35%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
  • Wholesale trade (NAICS 41): 13%
  • Utilities (NAICS 22): 11%
  • Other services (except public administration) (NAICS 81): 7%

Source Labour Market Information | Prospects Methodology