Job prospects Inbound Customer Service Representative - Contact Centre in the Halifax Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Halifax Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Halifax region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Additional information is available at the provincial level.

Here are some key facts about Other customer and information services representatives in the Halifax region:

• Approximately 4,150 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55-56): 25%
  • Retail Trade (NAICS 44-45): 22%
  • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 19%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
  • Professional, scientific and technical services (NAICS 54): 5%

Source Labour Market Information | Prospects Methodology