Job prospects Contact Centre Agent - Customer Service in Saskatchewan

Explore current and future job prospects for people working as a "contact centre agent - customer service" in Saskatchewan or across Canada.

Job opportunities in Saskatchewan

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in Saskatchewan for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Rising public expectations of rapid and efficient service, and an aging workforce will both support employment opportunities for this occupation.
• Demand for individuals to fill openings within this occupation is driven by post-pandemic rebound in the retail trade sector.

Here are some key facts about Other customer and information services representatives in Saskatchewan:

• Approximately 3,500 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 21%
  • Wholesale trade (NAICS 41): 12%
  • Insurance Carriers and related activities (NAICS 524, 526): 7%
  • Management and administrative services (NAICS 55, 56): 7%
  • Repair and maintenance (NAICS 811): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 83% compared to 81% for all occupations
  • Part-time workers: 17% compared to 19% for all occupations
• 63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 16% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 36% compared to 53% for all occupations
  • Women: 64% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 11% for all occupations
  • high school diploma or equivalent: 43% compared to 33% for all occupations
  • apprenticeship or trades certificate or diploma: 12% compared to 15% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations
  • bachelor's degree: 18% compared to 18% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Breakdown by region

Explore job prospects in Saskatchewan by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

Learn more