Job prospects Contact Centre Agent - Customer Service in the Moncton–Richibucto Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Moncton–Richibucto Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Moncton - Richibucto region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about Other customer and information services representatives in the Moncton - Richibucto region:

• Approximately 3,310 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 34%
  • Transportation and warehousing (NAICS 48-49): 13%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
  • Retail Trade (NAICS 44-45): 9%

Source Labour Market Information | Prospects Methodology