Job prospects Contact Centre Agent - Customer Service in the Stratford–Bruce Peninsula Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Stratford–Bruce Peninsula Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Stratford - Bruce Peninsula region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Stratford - Bruce Peninsula region:

• Approximately 1,130 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 26%
  • Wholesale trade (NAICS 41): 15%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
  • Management and Administrative Services (NAICS 55-56): 6%

Source Labour Market Information | Prospects Methodology