Competencies Contact Centre Supervisor in the Saint John–St. Stephen Region

Find out what competencies you typically need to work as a contact centre supervisor in Canada. These skills are applicable to all Customer and information services supervisors (NOC 62023).

Skills Help - Skills

Proficiency or complexity level
Time Management 4 - High Level
Management of Personnel Resources 4 - High Level
Management of Material Resources 4 - High Level
Persuading 4 - High Level
Coordinating 3 - Moderate Level
Instructing 3 - Moderate Level
Monitoring 3 - Moderate Level
Reading Comprehension 3 - Moderate Level
Oral Communication: Oral Comprehension 3 - Moderate Level
Oral Communication: Oral Expression 3 - Moderate Level

Personal Attributes Help - Personal Attributes

Importance
Active Learning 4 - Highly important
Innovativeness 4 - Highly important
Service Orientation 4 - Highly important
Social Orientation 4 - Highly important
Stress Tolerance 4 - Highly important
Independence 4 - Highly important
Leadership 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 3 - Advanced Level
Hospitality 3 - Advanced Level
Performance Measurement 2 - Intermediate Level
Business Management 2 - Intermediate Level
Clerical 2 - Intermediate Level
Human Resources and Labour relations 2 - Intermediate Level
Languages 2 - Intermediate Level
Mathematics 2 - Intermediate Level
Humanities 1 - Basic Level
Economics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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