Competencies Employment Insurance Benefits Control Officer in the Kitchener–Waterloo–Barrie Region

Find out what competencies you typically need to work as an employment insurance benefits control officer in Canada. These skills are applicable to all Employment insurance, immigration, border services and revenue officers (NOC 12104).

Skills Help - Skills

  • Excise tax revenue officers
    Proficiency or complexity level
    Digital Literacy 3 - Moderate Level
    Writing 3 - Moderate Level
    Numeracy 3 - Moderate Level
    Reading Comprehension 3 - Moderate Level
    Oral Communication: Oral Comprehension 3 - Moderate Level
    Oral Communication: Oral Expression 3 - Moderate Level
    Persuading 3 - Moderate Level
    Critical Thinking 3 - Moderate Level
    Decision Making 3 - Moderate Level
    Systems Analysis 3 - Moderate Level
  • Government benefits services officers
    Proficiency or complexity level
    Instructing 3 - Moderate Level
    Digital Literacy 3 - Moderate Level
    Writing 3 - Moderate Level
    Reading Comprehension 3 - Moderate Level
    Oral Communication: Active Listening 3 - Moderate Level
    Oral Communication: Oral Comprehension 3 - Moderate Level
    Oral Communication: Oral Expression 3 - Moderate Level
    Social Perceptiveness 3 - Moderate Level
    Persuading 3 - Moderate Level
    Critical Thinking 3 - Moderate Level

Personal Attributes Help - Personal Attributes

  • Excise tax revenue officers
    Importance
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Analytical Thinking 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Stress Tolerance 3 - Important
    Independence 3 - Important
    Innovativeness 2 - Somewhat important
    Creativity 2 - Somewhat important
  • Government benefits services officers
    Importance
    Social Orientation 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Stress Tolerance 3 - Important
    Independence 3 - Important
    Leadership 3 - Important
    Adaptability 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

  • Excise tax revenue officers
    Knowledge level
    Accounting 3 - Advanced Level
    Clerical 3 - Advanced Level
    Law 3 - Advanced Level
    Economics 2 - Intermediate Level
    Business Management 2 - Intermediate Level
    Finance 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Mathematics 2 - Intermediate Level
    Performance Measurement 1 - Basic Level
    Client Service 1 - Basic Level
  • Government benefits services officers
    Knowledge level
    Accounting 3 - Advanced Level
    Clerical 3 - Advanced Level
    Client Service 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Law 2 - Intermediate Level
    Public Affairs and Government Relations 2 - Intermediate Level
    Performance Measurement 1 - Basic Level
    Humanities 1 - Basic Level
    Economics 1 - Basic Level
    Business Management 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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