Competencies Employment Insurance Agent in the Vancouver Island and Coast Region

Find out what competencies you typically need to work as an employment insurance agent in Canada. These skills are applicable to all Employment insurance, immigration, border services and revenue officers (NOC 12104).

Skills Help - Skills

Proficiency or complexity level
Instructing 3 - Moderate Level
Digital Literacy 3 - Moderate Level
Writing 3 - Moderate Level
Reading Comprehension 3 - Moderate Level
Oral Communication: Active Listening 3 - Moderate Level
Oral Communication: Oral Comprehension 3 - Moderate Level
Oral Communication: Oral Expression 3 - Moderate Level
Social Perceptiveness 3 - Moderate Level
Persuading 3 - Moderate Level
Critical Thinking 3 - Moderate Level

Personal Attributes Help - Personal Attributes

Importance
Social Orientation 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Attention to Detail 4 - Highly important
Active Learning 3 - Important
Service Orientation 3 - Important
Stress Tolerance 3 - Important
Independence 3 - Important
Leadership 3 - Important
Adaptability 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Accounting 3 - Advanced Level
Clerical 3 - Advanced Level
Client Service 2 - Intermediate Level
Languages 2 - Intermediate Level
Law 2 - Intermediate Level
Public Affairs and Government Relations 2 - Intermediate Level
Performance Measurement 1 - Basic Level
Humanities 1 - Basic Level
Economics 1 - Basic Level
Business Management 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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