Summary Contact Centre Supervisor in the Bas-Saint-Laurent Region

Find key facts and figures about working as a contact centre supervisor. The following information is applicable to all Customer and information services supervisors (NOC 62023).

Description

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Learn more about contact centre supervisor

Requirements

College or apprenticeship

This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.

View job requirements about Job requirements

Wages

$29.23/hour

Median wage in Québec

View wages about Wages

Prospects

Moderate

The job prospects are fair in Québec

View prospects about Prospects

Jobs

6 jobs

advertised in Québec

View available jobs about Jobs

Competencies

  • Time Management
  • Management of Personnel Resources
  • Management of Material Resources
  • Persuading
  • Coordinating

View competencies about Competencies
Labour Market Information Survey
Report a problem on this page
Date modified: