Summary Supervisor, Call Centre Agents in the Gaspésie–Îles-de-la-Madeleine Region
Find key facts and figures about working as a supervisor, call centre agents. The following information is applicable to all Customer and information services supervisors (NOC 62023).
Description
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
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Requirements
College or apprenticeship
This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.
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Wages
$29.23/hour
Median wage in Québec
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Prospects
Moderate
The job prospects are fair in Québec
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Jobs
7 jobs
advertised in Québec
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Competencies
- Monitoring
- Time Management
- Management of Personnel Resources
- Management of Material Resources
- Negotiating
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