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systems technical support analyst
Posted on October 31, 2024 by Employer details Synergy IT Solutions Inc.
Job details
Education: College/CEGEP. Work setting: Relocation costs not covered by employer. Willing to relocate. Consulting firm. Server farm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 1 to 2 people. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Linux. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Mail server software. Communication software. Desktop publishing software. MS Office. MS Windows. SQL. TCP/IP. Wireless networks. Transportation/travel information: Willing to travel. Willing to travel regularly. Travel expenses paid by employer. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Attention to detail. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 1 year to less than 2 years.- Location415 Matheson Blvd EMississauga, ONL4Z 2H2
- Workplace information On site
- Salary$29.00HOUR hourly / 30 to 35 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3137683
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Consulting firm
- Server farm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Communication software
- Desktop publishing software
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
Additional information
Transportation/travel information
- Willing to travel
- Willing to travel regularly
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-30
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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