Job prospects Customer Service Agent in Ontario

Explore current and future job prospects for people working as a "customer service agent" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

Moderate

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in Ontario for the 2023-2025 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in Ontario:

  • Approximately 71,600 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Other retail stores (NAICS 44-45, except 445): 15%
    • Management and administrative services (NAICS 55, 56): 15%
    • Wholesale trade (NAICS 41): 7%
    • Information and cultural industries (NAICS 51): 6%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 81% compared to 81% for all occupations
    • Part-time workers: 19% compared to 19% for all occupations
  • 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 33% compared to 52% for all occupations
    • Women: 67% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: 5% compared to 9% for all occupations
    • high school diploma or equivalent: 34% compared to 25% for all occupations
    • apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations
    • bachelor's degree: 22% compared to 24% for all occupations
    • university certificate, degree or diploma above bachelor level: 7% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Legend

0 out of 5 stars
Undetermined
1 out of 5 stars
Very limited
2 out of 5 stars
Limited
3 out of 5 stars
Moderate
4 out of 5 stars
Good
5 out of 5 stars
Very good
Location Job prospects
Hamilton–Niagara Peninsula Region Moderate
Kingston–Pembroke Region Moderate
Kitchener–Waterloo–Barrie Region Moderate
London Region Moderate
Muskoka–Kawarthas Region Moderate
Northeast Region Moderate
Northwest Region Moderate
Ottawa Region Moderate
Stratford–Bruce Peninsula Region Moderate
Toronto Region Moderate
Windsor-Sarnia Region Moderate

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service agent" Other customer and information services representatives (NOC 64409) or across Canada.

Learn more

Labour Market Information Survey
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