Job prospects Contact Centre Agent - Customer Service in New Brunswick

Explore current and future job prospects for people working as a "contact centre agent - customer service" in New Brunswick or across Canada.

Job opportunities in New Brunswick

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in New Brunswick for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

• Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.
• Many positions are offered with remote and hybrid work possibilities.
• Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about Other customer and information services representatives in New Brunswick:

• Approximately 7,500 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Business support services (NAICS 5614): 36%
  • Other retail stores (NAICS 44-45, except 445): 11%
  • Postal service, couriers and messengers (NAICS 491, 492): 7%
  • Federal government public administration (NAICS 911): 6%
  • Information and cultural industries (NAICS 51): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 90% compared to 84% for all occupations
  • Part-time workers: 10% compared to 16% for all occupations
• 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 42 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 10% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 39% compared to 52% for all occupations
  • Women: 61% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 41% compared to 30% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 28% compared to 23% for all occupations
  • bachelor's degree: 13% compared to 16% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Breakdown by region

Explore job prospects in New Brunswick by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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