Job prospects Supervisor, Call Centre Agents in Nova Scotia

Explore current and future job prospects for people working as a "supervisor, call centre agents" in Nova Scotia or across Canada.

Job opportunities in Nova Scotia

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in Nova Scotia for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in Nova Scotia:

• Approximately 1,000 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Business support services (NAICS 5614): 45%
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 34%
  • Other retail stores (NAICS 44-45, except 445): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 95% compared to 82% for all occupations
  • Part-time workers: 5% compared to 18% for all occupations
• 83% of customer and information services supervisors work all year, while 17% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 31% compared to 51% for all occupations
  • Women: 69% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 10% for all occupations
  • high school diploma or equivalent: 36% compared to 27% for all occupations
  • apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 32% compared to 22% for all occupations
  • bachelor's degree: 21% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 10% for all occupations

Breakdown by region

Explore job prospects in Nova Scotia by economic region.

Source Labour Market Information | Prospects Methodology